Privacy Policy | Lexington IT

Last Updated: June 5, 2025

1. Introduction

Welcome to Lexington IT Solutions ("we," "our," "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://lexingtonitsolutions.com and use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

2. Information We Collect

We may collect personal information from you in a variety of ways when you interact with our Site and services.

A. Personal Information You Voluntarily Provide: We collect information you provide directly to us. This may include:

Contact Information: Name, email address, mailing address, phone number.
Account Information: Username, password (encrypted).
Payment Information: Billing address, credit card details (processed securely by third-party payment processors; we do not store full credit card numbers).
Correspondence: Information you provide when you contact us with questions, feedback, or support requests.
Service-Specific Data: Information related to the IT services you request, which may include details about your computer systems, network configuration, software, and other technical data necessary to provide support.

B. Information Collected Automatically: When you access or use our Site, we may automatically collect certain information about your device and usage, including:

Log Data: IP address, browser type, operating system, referring/exit pages, access times, and pages viewed.
Device Information: Device model, unique device identifiers.
Usage Data: Information about how you use our Site, such as the features you access, the time spent on pages, and search queries.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Site and hold certain information.
- Cookies are small data files stored on your device or computer that often include an anonymous unique identifier.
- Web Beacons (or "tracking pixels") are small graphic files that may be included on our Site pages or emails to help us understand usage and campaign effectiveness.
- You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

Provide, operate, and maintain our Site and services.
Process your transactions and manage your account.
Communicate with you, including sending service updates, security alerts, and support messages.
Respond to your inquiries and provide customer support.
Personalize your experience on our Site.
Monitor and analyze trends, usage, and activities in connection with our Site and services.
Improve our Site, products, and services.
Detect, investigate, and prevent fraudulent transactions and other illegal activities.
Protect the rights and property of Lexington IT Solutions and others.
Comply with legal obligations.
For any other purpose with your consent.

4. How We Share Your Information

We may share your information in the following situations:

With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services for us or on our behalf (e.g., payment processing, website hosting, data analysis, email delivery, IT support tools). These third parties are obligated to protect your information and may only use it for the purposes for which it was disclosed.
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of users of the Site or the public, or (d) protect against legal liability.
With Your Consent: We may disclose your personal information for any other purpose with your consent.

5. Data Security

We implement reasonable technical, administrative, and physical security measures designed to protect the security of your personal information. However, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

7. Your Privacy Rights Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Right to Access: You may have the right to request a copy of the personal information we hold about you.
Right to Rectification: You may have the right to request that we correct any inaccurate or incomplete personal information.
Right to Erasure ("Right to Be Forgotten"): You may have the right to request the deletion of your personal information under certain circumstances.
Right to Restrict Processing: You may have the right to request that we restrict the processing of your personal information under certain conditions.
Right to Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object: You may have the right to object to our processing of your personal information under certain circumstances.
Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request in accordance with applicable laws.

8. Children's Privacy

Our Site and services are not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you become aware that we have collected personal information from a child under the age of 13 without verifiable parental consent, please contact us, and we will take steps to remove that information from our servers.

9. Links to Other Websites

Our Site may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By Email: helpdesk@lexingtonitsolutions.com
By Phone: 803.816.1276
By Mail: 304-B Park Road, Lexington, SC, 29072